About our AI website assistant

The assistant provides general information about our services, clinics, referrals and patient leaflets. It is an automated AI service, not a member of the clinical or secretarial team.

What you share

When you choose “Start AI chat” and send a question, your message and recent conversation are sent to OpenAI to generate an answer. Please do not enter names, contact details, dates of birth, medical records, scan reports or other sensitive information. Contact our team directly for personal enquiries.

Conversation handling

The chat keeps recent messages in your browser tab’s memory so that you can ask follow-up questions. We do not save a conversation history in a clinic chat database or browser storage. “New chat” clears the conversation in the widget; reloading the page also clears it. Requests are sent to OpenAI with response storage disabled. This is not a guarantee of zero retention by the provider; OpenAI’s service and abuse-monitoring policies apply.

The service uses temporary request counters to limit excessive use. We do not intentionally record message contents in application logs. Standard website hosting and service-provider logs may apply.

Limits of the assistant

AI answers can be inaccurate or incomplete. The assistant cannot diagnose, interpret scans, assess whether treatment is suitable for you, advise changes to medication, guarantee insurance cover, book appointments or send messages to staff. Confirm important information with our team and follow your appointment and discharge instructions.

Speak with our team

Lithotripsy: 01603 975170
Shockwave therapy and EMTT: 01223 901005
General business and privacy enquiries: info@theshockwavespecialists.co.uk

This notice explains the chat feature. It does not replace the clinic’s full privacy notice.